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Integra® Miltex® Repair Service & Warranty Information


Repair

Your instruments are as important to us as they are to you. Integra® Miltex® offers an instrument repair, restoration, and customization service including color coding, personalized etching and ebonizing. Our expertise and convenient services are rendered by qualified, trained technicians with over 50 years of experience.


When you are ready to obtain a Return Material Authorization (RMA) for the repair service, please follow our simple Instrument Service and Repair Instructions.


Please see below for further information on our repair service and warranty.


Repair Instructions

Please follow our simple Instrument Service and Repair Instructions to ensure all repairs are processed correctly and in a timely manner.


  • RMA numbers are required for all repairs. Any instrument sent to Integra Miltex Instrument Repair Service without an RMA number will be returned to the sender. It will not be evaluated or repaired.
  • Used instruments must be cleaned and sterilized prior to sending them to the Integra Miltex Instrument Repair Service for repair.
  • Contact our Customer Service Department at 1-866-854-8300 or email us at customerservice.miltex@integralife.com. Please have the following information available:
    • Account name and shipping address
    • Contact name and phone number
    • Part number and quantity
    • Description of required repair
    • Payment method
      • Distributors will need their customer account number and a valid purchase order number authorizing the repair service.
      • End user facilities, such as Doctors, Dentists, Medical-Surgical Centers, should be prepared to make payment by credit card.
  • Wrap instruments, especially sharps, to protect them during transit. Use a common carrier such as Federal Express or UPS and insure the package. Keep a record of the tracking number.
  • RMA's not received within 30 days will be cancelled.

Repairs should be sent to:


Integra York PA, Inc
Repair Department
589 Davies Drive
York, PA 17402
RMA # ________



Repair Warranty

Instruments and products repaired by the Integra Miltex Instrument Repair Service are guaranteed to be free from defects in material and workmanship for 90 days when used for their intended surgical or dental purpose. Any Integra Miltex repair that proves defective in workmanship or material within this 90 day period will either be repaired again or replaced, at Integra Miltex's discretion, without charge. Instruments must be cleaned and sterilized prior to returning to Integra Miltex for repair.


This warranty is void for Integra Miltex instruments and products serviced by any person or facility other than the Integra Miltex Instrument Repair Services.


Warranties are not valid for Integra Miltex instruments and products that prove defective as a result of improper care and cleaning or misuse. Instruments or products that are damaged in fire, flood or other acts of disasters are also excluded from warranty.


Availability of these products might vary from a given country or region to another, as a result of specific local regulatory approval or clearance requirements for sale in such country or region.


  • ‭‭Always refer to the appropriate instructions for use for complete clinical instructions.‬‬‬‬‬‬‬‬‬‬‬‬
  • ‭‭Non contractual document. The manufacturer reserves the right, without prior notice, to modify the products in order to improve their quality.‬‬‬‬‬‬‬‬‬‬‬‬
  • ‭‭Warning: Applicable laws restrict these products to sale by or on the order of a physician.‬‬‬‬‬‬‬‬‬‬‬‬
  • ‭‭Please consult product labels and inserts for any indication, contraindications, hazards, warnings, precautions and instructions for use.‬‬‬‬‬‬‬‬‬‬‬‬
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